MABRIG ServicePilot AI

Training standard: The goal is zero preventable operator error—not a promise that external portals can never fail. Trainees must stop and escalate whenever identity, authority, amount, portal status or statutory facts are uncertain.

14modules

75lessons/labs

41+ guided hoursrecommended study

80–90%certification thresholds

TRAINEE PROGRESS

0 of 75 lessons checked

0% complete

Lesson checks are practice tracking only. Certification requires the written exam, supervised practicals and supervisor sign-off.

MODULE 1 • 2 hours

ServicePilot AI Foundations & Operator Ethics

Competency outcome: Understand the operator role, human approval gates and the difference between assistance, authorization and impersonation.

The ServicePilot operator role

Use AI as a copilot while the customer/authorized filer remains the decision-maker.

Practical: Classify 10 actions as operator-safe, customer-only or authorized-filer-only.

Zero-Preventable-Error Protocol

Apply STOP → VERIFY → READ BACK → APPROVE → EXECUTE → RECONCILE.

Practical: Run the six-stage protocol on a mock school-fee transaction.

Official portal as source of truth

Never invent fees, RRRs, entity details, status, session, level or statutory facts.

Practical: Detect five misleading screenshots/links and identify the official source.

Authority boundaries

Recognize when customer presence, biometric, MFA, signatory authority or accredited-agent status is required.

Module assessment

20-question foundation quiz + operator-boundary scenario drill.

Pass rule: 80% quiz score and zero critical-boundary violations.

CERTIFICATION STANDARD

ServicePilot AI Certified Digital Operations Operator

Recommended award conditions: all 14 modules studied; final written score ≥80%; supervised practical score ≥90%; no critical privacy, proxy-registration, wrong-beneficiary, duplicate-payment or unauthorized-filing failure; supervisor signs the trainee as competent.

Level 1: Trainee — simulations onlyLevel 2: Assisted Operator — real jobs under supervisorLevel 3: Certified Operator — approved desk operations within role/authority